Privacy policy

Effective Date: April 22, 2026

1. Introduction
 Welcome to Giant Pet Limited ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region ("PDPO"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.giantmeow.com and purchase our products or subscriptions.

2. Information We Collect
 We collect information that you provide directly to us when you make a purchase, set up a subscription, create an account, or contact us. This may include:

  • Personal Information: Name, email address, phone number, shipping and billing addresses.

  • Payment Information: Credit card details and billing information (processed securely by our third-party payment processors; we do not store your full credit card numbers).

  • Pet Information: Details about your pets (e.g., name, breed, age) to customize our recipes and recommendations.

  • Automatically Collected Information: IP address, browser type, device information, and browsing behavior through cookies and similar tracking technologies.

3. How We Use Your Information
 We use the information we collect to:

  • Process and fulfill your orders, including recurring subscription deliveries.

  • Manage your account and process automatic recurring payments.

  • Communicate with you regarding your orders, subscription updates, and customer support.

  • Improve our website, products, and overall customer experience.

4. Direct Marketing
 We intend to use your personal data (including your name, email address, and phone number) to send you marketing communications and promotional offers regarding our pet food products and related services. However, we cannot do so without your consent. You may opt-out of receiving direct marketing communications from us at any time, free of charge, by following the unsubscribe instructions in our emails or by contacting us directly.

5. Sharing Your Information
 We do not sell your personal information. We may share your information with third parties only in the following situations:

  • Service Providers: We share data with trusted third-party partners who assist us in operating our website, processing payments (e.g., Stripe, PayPal), and delivering packages (shipping carriers). These providers are bound by confidentiality obligations.

  • Legal Obligations: We may disclose your information if required to do so by law, court order, or in response to valid requests by public authorities in Hong Kong or elsewhere.

6. Cookies and Tracking Technologies
 Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, but this may affect the functionality of certain features on our site.

7. Data Security and Retention
 We implement reasonable and practical security measures to protect your personal information from unauthorized access, accidental loss, or destruction. We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

8. Your Rights
 In accordance with the PDPO, you have the right to:

  • Check whether we hold personal data about you and access such data.

  • Require us to correct any personal data relating to you which is inaccurate.

  • Ascertain our policies and practices in relation to personal data.
     We have the right to charge a reasonable fee for the processing of any data access request.

9. Changes to This Privacy Policy
 We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

10. Governing Law
 This Privacy Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

11. Contact Us
 If you have any questions, concerns, or wish to make a data access or correction request, please contact our Data Protection Officer at:

  • Email: meow@giantmeow.com